Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trendshems@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at trendshems@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trendshems@gmail.com.

Return & Exchange Policy

At Hems Trends, we strive to provide premium-quality products and a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Returns & Exchanges

We offer 7-day return and exchange from the date of delivery.
The product must be unused, unwashed, and in its original condition with all tags and original packaging intact.
Products that are damaged due to customer use, washing, or alteration are not eligible for return or exchange.

Non-Returnable Items

The following items cannot be returned:

Used or washed products
Products without original tags
Customized or personalized items
Products damaged after delivery

Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days to the original payment method.

Exchange Process

If you received the wrong size or a defective product, we will arrange an exchange subject to stock availability.

Return Shipping

If the return is due to our mistake (wrong or damaged product), we will bear the return shipping cost.
For other returns, return shipping charges may apply.